Returns & Refunds

Returns & Refunds

When you buy from All Rugby World, we want you to be happy with your purchase. However, we know sometimes you may need to return products. This is not a problem and we aim to make it as simple and straight forward as possible for you. Please read the information below and then complete the Returns Advice Form below. Alternatively you can always contact us by email at shop@allrugbyworld.co.uk or call us on 01249 476406.

If you change your mind or would like to exchange a product

If you change your mind or need to exchange a product, we offer a refund for most products within 30 days. Please note that certain products can only be returned or exchanged if they are faulty.

Product Cancellation period
  • Perishable products;
  • Products we can’t accept returns for due to health and hygiene reasons such as earrings; and
  • Personalised products.
Cannot be returned unless faulty or a mistake by us.
Everything else 30 days from receipt

If you want to return a product as it is not required or need to exchangethen please let us know within the cancellation period specified above via the  Returns Advice Form below to inform us within 30 days of receipt. Please package the product securely and return the product to us (see ‘How to return a product’ below for how you can do this). We ask that you look after the product whilst it’s in your possession and that when you return the product to us, you also let us have all the original packaging, tags, labels and accessories.

If your product arrives faulty or damaged

If you receive an item from us which is faulty, damaged or you did not order or for any other reason which is our fault, please use the  Returns Advice Form below to inform us within 30 days of receipt and we will arrange a refund or replacement. We will advise you how to send the item back to us.

Return charges

If you are returning a damaged or faulty product, we will pay the cost of your return. If your return is for any other reason, you are responsible for the cost of the return. Please note, if you do not return the product to us within 30 days of cancelling your order, you will be responsible for our costs in recovering that product from you.

Your Statutory Rights

Nothing in our returns policy affects your statutory rights. If you would like to know more about your legal rights, please visit the Directgov website.

More Information

Please read our terms and conditions for more information.

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