The Website is brought to you by Tain Brae Ltd (Registered number 07665775), whose registered office is at 61 Lypiatt Road, Corsham, SN13 9JE. Tain Brae Ltd believes it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with our website terms (‘Website Terms’) and Terms & Conditions (‘Terms & Conditions’).
1. PERSONAL DATA WE COLLECT
1.1 We may collect Personal Data about you from a number of sources, including the following:
1.1.1. We can only provide the goods and services ordered by you if you provide us with your personal data. For the purpose of providing these services, we collect personal data about you as part of the order process which may include your name, address, date of birth, email address, telephone and mobile phone numbers, credit card information, bank details and company name.
1.1.2. From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our service.
1.1.3. You may provide us your name and email to opt-in to our newsletter.
2. USING YOUR PERSONAL INFORMATION
2.2. Subject to obtaining your consent as detailed below we may contact you by by email with details of or direct marketing purposes about products, competitions and services offered by us. If you prefer not to receive any marketing communications from us, you can opt out at any time as detailed below.
2.2.1 You can subscribe to our mailing list either by entering your email within your shopping account or by adding your email here or at locations on the website. You will then recieve an email to confirm you want to “opt in” to our mailing list which you need to click on to confirm your details before any further emails will be sent to you for direct marketing purpose
2.2.2 At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes. You can opt-out any time by replying to a promotional e-mail with the word “unsubscribe” in the subject line, clicking the unsubscribe link at the bottom of emails or by e-mailing us at email@example.com
2.3 Subject to obtaining your consent as detailed below we may contact you by by email to obtain seller ratings, reviews about our services and goods.
2.3.1 You may have given the following consent after placing your order from the dispatch email: “If you would like to “rate your purchase later” please click the button below and you will receive and consent a one-off e-mail from Trusted Shops after 7 days reminding you to submit your rating”. Provided that you have given us your express consent as mentioned above to do so, we will send your e-mail address regarding the request to submit a seller rating for the goods received via the Trusted Shops seller rating system to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne, so that they can send you an e-mail after 7 days reminding you to submit your rating. This consent may be revoked at any time with future effect by e-mailing us at firstname.lastname@example.org
3. DISCLOSURE OF YOUR PERSONAL DATA
3.1 We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
3.1.1. If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.
3.1.2. If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
3.2. We reserve the right to request information about you from other third parties such as credit agencies (e.g. Experian) for the purposes set out in clause 2.1 . We will add this information to the information we have previously processed about you so as to enable us to provide the goods or services to you or improve and enhance your buying experience as well as money laundering and fraud prevention. Where we make such a request we will first inform you of this intention and whether any record of the search will be recorded on a credit file. You have a right to obtain a copy of your credit file for more information please see Experian website here.
4. PROTECTING INFORMATION
4.1.2. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. You can find out more details here where we describe in detail how we ensure you can Shop With Confidence.
4.1.3. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
5. THE INTERNET
5.1. Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.
5.2. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
6.1. We may also obtain information about your online movements and use of the internet. We do this by placing a ‘cookie’, which is a small file, on your computer’s hard disk. Cookies are used for several reasons, for example to recognise you whenever you visit this website ensuring you do not have to enter all your details and thereby speeding up the process so you do not have to log on each time. It will also enable us to store your personal preferences, build a profile about you and target our marketing and advertising campaigns. We cannot provide a full service to you if you disable the cookie function on your web browser so we advise you to maintain the same.
7. YOUR RIGHTS
8. FURTHER INFORMATION
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